1. “Thank you for a first-class job. Obviously, the construction of a pool is far more complicated than we could have envisioned. I shudder to think of the pain in the process if the consumer picks a substandard vendor. It was a pleasure to see all of your crew members perform through all stages of installation with such diligence and courtesy and to do business with a firm true to their word.”

    Alfred R. Kelman – Sagaponack, NY

  2. “Thank you for your professionalism and courtesy. The whole team has renewed my faith in an honorable work ethic.”

    Amy Sullivan – Sagaponack, NY

  3. “I would like to commend you and your employees in the service department.

    “I have always recommended your company. I have survived many renovations, redoing renovation, new construction and redoing that too. I have encountered and learned about every cost-cutting maneuver and lack of standards in workmanship that exist.

    “Your company stands alone. I have always told people that while they may think they are paying more up front for Tortorella, they are getting quality and they stand behind their work. Plus they are upfront about the cost.

    “Although I service my own pool on a weekly basis, I have never been treated as less of a customer. All repairs have been done in a timely manner, as well as the maintenance issues I do not handle (cleaning my filter,etc). We use our pool heavily from April through November.

    “I had a problem with my pool cover, which I am ashamed to say I did not get from Tortorella, since we had spent so much on the pool. A mistake and my mistake. The problem was that there was a space between my wall and the pool. It was small, but I have nine rescue dogs and some are small. I was always worried.

    “Your service department could have left me with my issue, but they did not. They handled it, and it cost exactly what they said it would.”

    Joan Vecsey – Shelter Island, NY

  4. “We absolutely love our backyard. It truly is a dream come true that could not have been achieved without you. Working with you and the rest of your staff has been nothing less than outstanding and professional. Everyone who represents J. Tortorella Pools has one thing on their minds: that is the highest standard of excellence possible. We started with a sit-down meeting and ended with a standing ovation! Hats off to J. Tortorella Pools!”

    Steve and Gina Jacklitsch – Bohemia, NY

  5. “Just wanted to say the pools already look amazing and in the 12 years I’ve worked for Noam, I’ve never seen the pools look like they do on the first day of opening. I’m just sorry we didn’t have Tortorella for all those years.

    “Service guys who come are always, above and beyond, polite and helpful.

    “Thanks again.”

    Tracey Flynn – Gottesman Residence(s) – East Hampton, NY

  6. “This is a first. I have never written a letter of praise to a contractor before. Your men did a beautiful job in all respects. The pavers were laid down with precision, the steps were matched to the existing deck almost perfectly, and all your men were cordial and polite.”

    Sanford O. Gluck – Rembsenburg, NY

  7. “This past weekend, your heater service folks came through like pros for me and helped me out at my current house in East Hampton. You can be proud of them.”

    Michael Salzhauer – East Hampton, NY

  8. “My mom and I would like to let you know how much we are enjoying swimming in the pool. It’s even lovelier than I ever imagined. Not only did you build us a fabulous pool, you did it so fast and with kind understanding.”

    Andrea Eisenman – Hampton Bays, NY

  9. “I would like to compliment you on your PROFESSIONALISM, speed and accuracy in which you and your staff diligently perform. What could have been, under normal conditions, a difficult project turned out to be a relaxing and pleasant experience. You are a true gentleman and a very nice person.”

    Morton Binn – Amagansett, NY

  10. “Thank you very much for the beautiful new tile, gunite and pump for our swimming pool. Everything looks great. It has been a pleasure working with your excellent employees. Your efforts are greatly appreciated and your work is outstanding!”

    Mark & Marianne Epley – Southampton, NY