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Tortorella Group

Open Role

Customer Service Representative

This role builds on Tortorella's foundation of concierge swimming pool service, delivering an impeccable client experience and measurable growth. You will hold relationships that have taken forty years to earn, working across divisions and alongside the field team.

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Location
Hampton Bays, NY
Type
Full Time, On Site
Experience
On Site
Training
Sales and Service

At a Glance

The role in three lines.

01

What you will do

Answer inbound calls from service clients and field technicians, prepare estimates, negotiate contracts, and identify repair and maintenance opportunities ahead of the season.

02

Who it is for

An organised, confident self-starter with hands-on sales, account management or service experience. Pool industry background preferred, quick studies who understand the trades should apply.

03

What we offer

$25 to $29 an hour plus time and a half over 40 hours, comprehensive health cover, 401k, unlimited or accrued PTO, and a full company closure at Christmas.

The Role

What the work actually involves.

The Tortorella Group seeks a highly organized, enthusiastic, and entrepreneurial Customer Service Representative to join our growing team. In this role you will have responsibility for some of Tortorella's most distinguished client relationships. Your resources include colleagues who bring literal centuries of industry experience, strong communication tools, and a 40+ year reputation. Reporting to the Office Operations Manager, be prepared to have an immediate impact on preparation for the busy 2026 summer season.

The ideal candidate will work independently

  • Answer inbound phone calls from our Tortorella service clients, and our Pool Technicians out in the field.
  • Build and nurture lasting client relationships while identifying opportunities to exceed expectations.
  • Collaborate effectively with the Service team and field technicians to uphold Tortorella's service standard.
  • Proactively identify repair and maintenance opportunities to ensure clients have an impeccable summer and winter season.
  • Negotiate contracts while defending our industry-leading renewal rates.
  • Prepare estimates for repair work, upgrades, and third-party services. Coordinate the timing and delivery of the work when relevant while ensuring quality control is also performed.
  • Drive continuous improvement of the team by sharing your knowledge of sales and account management.
  • Work with the finance and accounting team to ensure prompt payment and effectively manage receivables in their territory.
  • Report on key performance indicators that prove your effectiveness and impact.

Other qualifications

  • Proven, hands-on work experience in sales, account management, or customer service. Preferably in the swimming pool industry.
  • Exceptional organizational and communication skills.
  • Bachelor's or certificate, preferred.
  • Proficiency in Microsoft Office and Windows, ability to type 40+ wpm.
  • A positive can-do attitude and the willingness and ability to be flexible and do whatever it takes to make our clients happy.

Schedule

  • Full Time, on site in Hampton Bays.
  • Monday through Friday, with Saturdays in season.

Quick Facts

Pay
$25 to $29 per hour, plus time and a half over 40 hours
Type
Full Time, on site
Location
Hampton Bays, NY
Schedule
Monday to Friday, Saturdays in season
Reports to
Office Operations Manager
Experience
Sales, account management or service
Apply for This Role

What We Offer

The straight version.

These are what we bring to the role, described plainly.

01

Pay

$25 to $29 an hour plus time and a half over 40 hours. Posted in line with New York's Pay Transparency Law. Actual compensation is set on relevant experience, education and qualifications.

02

Benefits

Comprehensive medical, dental and vision insurance, and a 401(k).

03

Time off

Unlimited paid time off and holidays, or accrual based, plus a full company-wide closure during the week of Christmas, which varies year to year.

04

Development

Professional development opportunities, working beside colleagues with decades of industry experience.

Apply for this role.

Fill out the form and someone from the Tortorella hiring team will follow up. Questions are in English and Spanish. If you would rather introduce yourself first without applying to a specific role, use the general form on the Careers page.

PDF, up to 10MB. Optional. / PDF, hasta 10MB. Opcional.

Were you referred by a current employee? (required)¿Fue referido por un empleado actual?
Are you 18 years of age or older? (required)¿Tienes 18 años o más?
Are you legally authorized to work in the United States? (required)¿Está legalmente autorizado para trabajar en los Estados Unidos?
Do you have a valid Driver's License? (required)¿Tiene una licencia de conducir válida?
Have you been previously employed by Tortorella Group or any of its Divisions? (required)¿Ha sido empleado anteriormente por Tortorella Group o alguna de sus Divisiones?
Are you willing to work from 7 AM to 5:30 PM? (required)¿Estás dispuesto a trabajar de 7:00 a 17:30?
Are you willing to work Saturdays? (required)¿Estás dispuesto a trabajar los sábados?
Do you have reliable transportation to the Hamptons area for the season? (required)¿Tiene transporte confiable al área de los Hamptons para la temporada?

By submitting this application, I certify the answers given herein are true and complete to the best of my knowledge. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. This application for employment shall be considered active for a period of time not to exceed 45 days. Any applicant wishing to be considered for employment beyond this time should inquire whether the application is being accepted at that time. The applicant understands that neither this application nor any offer of employment from the employer constitutes an employment contract unless that employer and employee in training execute a specific document to that effect. If in the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand also that I am required to abide by all rules and regulations of the employer.

The following questions are entirely optional.

Las siguientes preguntas son completamente opcionales.

Tortorella Group is an Equal Opportunity Employer. This information is voluntary, is kept separate from your application, and is not seen by anyone making a hiring decision. Declining to answer will not affect your application in any way.

Veteran statusCondición de veterano
Disability statusCondición de discapacidad

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