We deliver white-glove pool maintenance and service to the Hamptons' finest properties, to a standard their owners expect from everything in their lives. Complete, consistent, and never requiring your attention.
You are assigned a dedicated account manager, not a rotating crew or a call center. They know your property, your equipment history, your preferences.
Twice-weekly visits are our standard, not an upgrade. Every visit: water chemistry balanced, equipment checked, pool cleaned.
We identify and resolve issues before they become problems you can see. If something requires your awareness or approval, your account manager contacts you directly.
Everything your pool needs, managed completely.
01
Twice-weekly visits covering water chemistry, filtration, cleaning, and equipment inspection. Your pool is always swim-ready.
02
Full seasonal opening and closing handled completely. Hamptons opening typically runs late March through mid-May; closing runs late September through mid-November. Cover removal, equipment startup, chemistry balance, and winterisation all included.
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Proper seasonal preparation of your heating system, protecting equipment through winter and ensuring it's ready when the season starts.
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Pumps, filters, automation systems, lighting: our team diagnoses and resolves equipment issues quickly, with direct access to parts and inventory.
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Professional pool and spa shrink wrapping for winter protection, keeping your pool clean and structurally sound through the off-season.
01
Tortorella operates its own warehouse and parts inventory. When equipment needs replacing, we don't wait on a supplier. Most repairs happen same-visit or within 24 hours. Competitors who rely on third-party supply chains can't say the same.
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We don't rotate crews across accounts. Your assigned technician learns your pool: its quirks, its history, its equipment. That continuity is what makes proactive service possible. A technician who's never seen your pool before can't tell you what's changed.
03
Pool emergencies don't happen on Tuesday afternoons. Our team is available for emergency service on weekends, because our clients entertain on weekends and can't wait until Monday.
Both tiers are managed by a dedicated account manager and include twice-weekly visits. The difference is in reporting and repair priority.
Platinum — Most Popular
Our flagship tier. Designed for clients who want their pool managed completely and proactively, with reporting after every visit and priority when repairs come up.
Twice-weekly visits as standard
Dedicated account manager
Proactive reporting after every visit
Priority scheduling for repairs
Full seasonal opening & closing
Heater winterization & summerization
Classic
The right choice for seasonal properties or clients who want the same reliable, twice-weekly care with reporting on request. Same team, same expertise.
Twice-weekly visits
Dedicated account manager
Visit reports on request
Standard scheduling for repairs
Full seasonal opening & closing
Heater winterization & summerization
Platinum — Most Popular
Our flagship tier. Designed for clients who want their pool managed completely and proactively, with reporting after every visit and priority when repairs come up.
Twice-weekly visits as standard
Dedicated account manager
Proactive reporting after every visit
Priority scheduling for repairs
Full seasonal opening & closing
Heater winterization & summerization
Classic
The right choice for seasonal properties or clients who want the same reliable, twice-weekly care with reporting on request. Same team, same expertise.
Twice-weekly visits
Dedicated account manager
Visit reports on request
Standard scheduling for repairs
Full seasonal opening & closing
Heater winterization & summerization
We have been using Tortorella Service for 7 years now. They completely transformed our old pool and patio into what friends tell us is like a resort. We use full season and off season service and our pool always looks fantastic. The service guys are so knowledgeable and care so much about our pool.
Robert Stier
Service client · 7 years
15 years of great service. In addition to great humans, I really appreciate the volume of equipment they have on stock and their relationships with the manufacturers when warranty issues come up. Those warranty claims have come up big for me.
Matthew Daimler
Service client · 15 years
I had a fantastic experience with Tortorella Pools. Their customer service was prompt and clear, and their team was quick and clean — you would never even know they were onsite to service the pool. Thanks to them, we had a wonderful summer.
Shelley Barstow
Service client
Tortorella has always done an excellent job with design and construction, as well as service. Been a customer almost 20 years.
Rory Vecsey
Design + service client · 20 years
Answers your fellow Hamptons homeowners ask before they hand their pool over for the season. If you don't see yours here, your future account manager will walk you through it.
InquireBoth tiers are run by the same team to the same standard, and both include twice-weekly visits and a dedicated account manager. The difference is in oversight and response. With Platinum, your account manager reports proactively after every visit and your repairs move to the front of the queue, so anything that needs attention is flagged and handled first. Classic includes the same twice-weekly care, with visit reports whenever you ask and standard repair scheduling. Year-round homeowners tend to choose Platinum for the added attention; Classic suits seasonal properties or pools that see lighter use.
You are assigned one account manager. They learn your property, your equipment, and your preferences, and they're the single person you contact about anything. If something needs your awareness or approval, they reach out first. You don't call a call center, and you don't get a different technician every visit.
Many of our new clients are switching from another service. We handle the transition end-to-end: a site visit to assess the pool and equipment, a written service plan, and a handoff that doesn't require you to coordinate with your previous provider. The majority of our switches happen between October and April so the new season starts with the new team in place.
Yes. We don't disappear in October. Off-season checks catch issues before they become spring problems: covers and shrink wrapping inspected, heaters and equipment monitored, freeze-related risks addressed. The off-season is when the year's biggest savings happen, and many of our service clients keep us on year-round for exactly that reason.
Your account manager handles it directly. We carry our own inventory of pumps, filters, heaters, and common parts, which means many repairs happen same-visit or within 24 hours. We don't wait on a supplier and we don't bill emergency call-outs to Platinum clients for issues we identified during routine service.
We offer both annual contracts and shorter trial periods. Many clients start on a full season so we can see the pool through opening, peak use, and closing. That's the cycle that lets us understand what your specific pool needs. After that first season, the relationship continues as long as it serves you.
Both. Our technicians service every common pool sanitation system on the East End: traditional chlorine, salt-chlorine generators, UV and ozone supplemental systems, and the equipment associated with each. We balance chemistry and maintain equipment to the manufacturer's spec for your specific system.
Considering a Renovation?
If outdated finishes, dated equipment, or structural wear mean your pool no longer matches the property, our renovation team strips it back to the shell and rebuilds every system. Same account manager. Same standard. No subcontractors.
Take the next step
Tell us about your property. We'll follow up within 24 hours to schedule a complimentary site visit and a service-plan conversation.
